{"id":10782,"date":"2024-12-02T06:24:00","date_gmt":"2024-12-02T05:24:00","guid":{"rendered":"https:\/\/www.azmarine.it\/frequently-asked-questions\/"},"modified":"2024-12-11T19:36:50","modified_gmt":"2024-12-11T18:36:50","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.azmarine.it\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;fullwidth&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_height=&#8221;min_height&#8221; rt_holder_placement=&#8221;bottom&#8221; rt_row_borders=&#8221;&#8221; rt_row_shadows=&#8221;&#8221; rt_column_gaps=&#8221;&#8221; rt_row_paddings=&#8221;false&#8221; rt_bg_effect=&#8221;parallax&#8221; rt_bg_parallax_effect=&#8221;3&#8243; rt_transparent_bg=&#8221;&#8221; rt_bg_image_repeat=&#8221;no-repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;center center&#8221; rt_bg_video_format=&#8221;self-hosted&#8221; rt_bg_image=&#8221;2747&#8243; rt_min_row_height=&#8221;500&#8243;][vc_column width=&#8221;1\/2&#8243; rt_col_paddings=&#8221;true&#8221; rt_wrp_col_paddings=&#8221;false&#8221; rt_column_shadow=&#8221;&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_padding_top=&#8221;40&#8243; rt_padding_bottom=&#8221;40&#8243; rt_padding_left=&#8221;40&#8243; rt_padding_right=&#8221;40&#8243; rt_margin_top=&#8221;-50&#8243; rt_bg_color=&#8221;&#8221; rt_bg_overlay_color=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_height=&#8221;&#8221; rt_row_borders=&#8221;top&#8221; rt_row_shadows=&#8221;&#8221; rt_column_view=&#8221;equal_heights&#8221; rt_column_gaps=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_transparent_bg=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221; rt_grid=&#8221;true&#8221;][vc_column rt_col_paddings=&#8221;false&#8221; rt_wrp_col_paddings=&#8221;false&#8221; rt_column_shadow=&#8221;true&#8221; rt_border_top=&#8221;true&#8221; rt_border_bottom=&#8221;true&#8221; rt_border_left=&#8221;true&#8221; rt_border_right=&#8221;true&#8221; rt_border_top_mobile=&#8221;true&#8221; rt_border_bottom_mobile=&#8221;true&#8221; rt_border_left_mobile=&#8221;true&#8221; rt_border_right_mobile=&#8221;true&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_color=&#8221;&#8221; rt_bg_overlay_color=&#8221;&#8221;][vc_row_inner rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;fullwidth&#8221; rt_row_style=&#8221;global-style&#8221; rt_column_view=&#8221;equal_heights&#8221; rt_column_gaps=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_transparent_bg=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_color=&#8221;#ffffff&#8221; rt_margin_top=&#8221;-140&#8243; rt_content_margin_top=&#8221;40&#8243; rt_content_margin_bottom=&#8221;40&#8243;][vc_column_inner rt_col_paddings=&#8221;true&#8221; rt_wrp_col_paddings=&#8221;false&#8221; rt_column_shadow=&#8221;&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;true&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_color=&#8221;&#8221; rt_bg_overlay_color=&#8221;&#8221; rt_padding_left=&#8221;40&#8243; rt_padding_right=&#8221;40&#8243;]<div class=\"rt_heading_wrapper style-3\">\n\t\t\t\t\t\t<h4 class=\"rt_heading  style-3\"  style=\"font-size:30px;line-height:30px;\">Frequently asked questions<\/h4> \n\t\t\t\t\t<\/div>[vc_column_text]If you\u2019re planning your catamaran vacation, you may have questions about how the rental works, what&#8217;s included, what to expect onboard, and how to make the most of your experience. In this section, you&#8217;ll find answers to the most common questions about our service, our crew, itineraries, onboard comforts, and much more.<\/p>\n<p>We\u2019ve created this guide to help you understand all the details of your charter and to address any concerns you may have, ensuring you have a worry-free vacation filled with unforgettable moments. If you have any specific questions that aren\u2019t covered here, feel free to contact us directly \u2013 we\u2019ll be happy to assist you![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_toggle title=&#8221;1. Charter Questions&#8221;]<\/p>\n<div id=\"collapseOne_cos-e-incluso-nel-prezzo-del-noleggio\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What&#8217;s included in the charter?<\/strong><\/h3>\n<p>The charter includes:<\/p>\n<ul>\n<li>VAT and All Risk and RC insurance<\/li>\n<li>Welcome aperitif<\/li>\n<li>Tender (dinghy)<\/li>\n<li>Crew (captain, chef, and sailor for Bali 5.4; captain and hostess for Dufour Catamaran 48)<\/li>\n<\/ul>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What does the Comfort Pack include?<\/strong><\/h3>\n<p>The mandatory Comfort Pack includes:<\/p>\n<ul>\n<li>Crew (captain, chef, and sailor for Bali 5.4; captain and hostess for Dufour Catamaran 48)<\/li>\n<li>Final cleaning<\/li>\n<li>Courtesy set<\/li>\n<li>Bed and bath linen (2 changes per week)<\/li>\n<li>Beach towels<\/li>\n<li>Internet WIFI<\/li>\n<\/ul>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>How does booking and payment work?<\/strong><\/h3>\n<ul>\n<li>50% deposit upon booking confirmation<\/li>\n<li>50% balance + any additional services 30 days before the charter<\/li>\n<li>An advance payment called <strong>APA<\/strong> (Advance Provisioning Allowance) is required for extra costs (ports, provisioning, fuel, etc.). APA must be paid before boarding and will be used to stock the boat. At the end of the charter, a detailed breakdown of expenses will be provided. If the funds are insufficient, the customer will need to top them up during the cruise. Any unused funds will be refunded at the end of the charter.<\/li>\n<\/ul>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>Can I book for just one day or a weekend?<\/strong><\/h3>\n<ul>\n<li><strong>High season<\/strong>: Charters are available only for full weeks (Saturday to Saturday).<\/li>\n<li><strong>Low season<\/strong>: You can book for a single day or weekend.<\/li>\n<\/ul>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What payment methods are accepted?<\/strong><\/h3>\n<ul>\n<li>Bank transfer<\/li>\n<li>Credit card (Visa, MasterCard, American Express)<\/li>\n<\/ul>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;2. Crew Questions&#8221;]<\/p>\n<div id=\"collapseOne_cos-e-incluso-nel-prezzo-del-noleggio\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>Who makes up the crew?<\/strong><\/h3>\n<ul>\n<li><strong>Bali 5.4<\/strong>: Captain, chef, and sailor<\/li>\n<li><strong>Dufour Catamaran 48<\/strong>: Captain and hostess<\/li>\n<\/ul>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What is the role of the Captain?<\/strong><\/h3>\n<p>The Captain, qualified and holding all the necessary certifications, is responsible for the safety of the boat and guests. They organize the itinerary, supervise the crew&#8217;s activities, and manage all the details of the charter.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What does the chef do on board?<\/strong><\/h3>\n<p>The chef prepares meals based on the customer&#8217;s preferences, sourcing the best local ingredients. They also handle provisioning and meal preparation.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What does the sailor do?<\/strong><\/h3>\n<p>The sailor assists the Captain with onboard operations and handles daily cleaning tasks on the boat.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;3. Itinerary Questions&#8221;]<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>Can I choose the itinerary?<\/strong><\/h3>\n<p>Yes, the itinerary is agreed upon with the Captain before departure. The Captain will be happy to suggest the best routes, but all details can be personalized based on your preferences, taking into account weather conditions.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>Where can we go during the charter?<\/strong><\/h3>\n<p>Possible itineraries include the Amalfi Coast, Cilento Coast, Aeolian Islands, and other picturesque locations in Southern Italy. During the charter, the Captain will guide you to explore the natural and cultural wonders of the region.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>[\/vc_toggle][vc_toggle title=&#8221;4. Fuel and Extra Costs Management&#8221;]<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>How is fuel consumption managed?<\/strong><\/h3>\n<p>Fuel consumption is charged based on the engine and generator hours used during the charter. At the end of the cruise, a detailed breakdown of the fuel consumption will be provided.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What is the APA and how does it work?<\/strong><\/h3>\n<p>APA (Advance Provisioning Allowance) is an advance payment for extra costs during the cruise (fuel, ports, provisioning, etc.). The customer must pay the APA before boarding, and it will be used for provisioning the boat. At the end of the charter, a detailed breakdown of expenses will be provided, and any unused funds will be refunded.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>[\/vc_toggle][vc_toggle title=&#8221;5. Onboard Comfort and Amenities Questions&#8221;]<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What does it mean to sleep at anchor in a bay?<\/strong><\/h3>\n<p>Sleeping at anchor means mooring the boat in a sheltered bay away from the coastline. The catamaran is equipped with a generator and water desalinator to ensure a comfortable stay away from the port. However, it\u2019s recommended to sleep in port for a few nights during the week to fully recharge the batteries and give the crew a rest.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What amenities can I expect onboard?<\/strong><\/h3>\n<p>Onboard, you&#8217;ll find all the comforts for a pleasant stay:<\/p>\n<ul>\n<li>Comfortable cabins with high-quality bedding<\/li>\n<li>Private bathrooms with a courtesy set<\/li>\n<li>Free Wi-Fi (if available)<\/li>\n<li>Air conditioning and heating (if included)<\/li>\n<li>Sound system for music in the cabin and on deck<\/li>\n<li>Fully equipped kitchen for preparing fresh, local dishes<\/li>\n<\/ul>\n<div  class=\"rt_divider style-4 \" ><\/div>[\/vc_toggle][vc_toggle title=&#8221;6. Safety and Support Questions&#8221;]<\/p>\n<div id=\"collapseOne_cos-e-incluso-nel-prezzo-del-noleggio\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>Is it safe to sail?<\/strong><\/h3>\n<p>Yes, safety is our priority. All boats are equipped with the latest safety devices, including life jackets, life rafts, fire extinguishers, and other essential tools. The Captain is experienced and trained to manage any emergency situation.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What happens if I get sick during the vacation?<\/strong><\/h3>\n<p>If you get sick during the charter, the crew is always ready to assist. The Captain can navigate towards the nearest port for medical assistance if necessary. Be sure to have adequate health insurance for the duration of your charter.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What documents do I need to bring?<\/strong><\/h3>\n<p>Please bring:<\/p>\n<ul>\n<li>A valid ID or passport<\/li>\n<li>European Health Insurance Card or travel insurance policy<\/li>\n<li>Swimwear, sunglasses, and sunscreen<\/li>\n<li>Comfortable, casual clothing for sailing<\/li>\n<\/ul>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;7. Excursion and Activity Questions&#8221;]<\/p>\n<div id=\"collapseOne_cos-e-incluso-nel-prezzo-del-noleggio\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>Can I organize excursions during the charter?<\/strong><\/h3>\n<p>Yes, excursions can be arranged based on the itinerary and your preferences. You can go snorkeling, take walks on remote islands, or visit historical and cultural sites.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>Are water sports equipment available?<\/strong><\/h3>\n<p>The catamaran is equipped with a variety of <strong>water toys<\/strong>, such as kayaks, paddleboards, snorkeling gear, and other aquatic activities. Additional packages are available for certain water sports and should be booked in advance.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;8. Food and Drink Questions&#8221;]<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>What kind of food is prepared onboard?<\/strong><\/h3>\n<p>The chef prepares fresh, local dishes, based on the customer\u2019s preferences. The menu includes fresh fish, pasta, local fruits and vegetables, Mediterranean dishes, and homemade desserts.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>\n<h3><strong>Can I bring my own food and drinks?<\/strong><\/h3>\n<p>You can bring your own food and drinks onboard, but the chef will handle provisioning according to your preferences. Alcoholic beverages are provided based on request and the itinerary.<\/p>\n<div  class=\"rt_divider style-4 \" ><\/div>[\/vc_toggle][\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;default&#8221; rt_row_style=&#8221;alt-style-1&#8243; rt_row_height=&#8221;&#8221; rt_column_placement=&#8221;middle&#8221; rt_row_borders=&#8221;&#8221; rt_row_shadows=&#8221;&#8221; rt_column_view=&#8221;equal_heights&#8221; rt_column_gaps=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_transparent_bg=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column width=&#8221;2\/3&#8243; rt_col_paddings=&#8221;true&#8221; rt_wrp_col_paddings=&#8221;false&#8221; rt_column_shadow=&#8221;&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; rt_col_paddings=&#8221;true&#8221; rt_wrp_col_paddings=&#8221;false&#8221; rt_column_shadow=&#8221;&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;]<div class=\"button_wrapper align hero\"><a  href=\"\/contact-us\/\" target=\"_self\" title=\"Apply\" class=\"button_  style-1 hero\"><span class=\"icon-line-anchor\"><\/span>CONTACT US<\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;fullwidth&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_height=&#8221;min_height&#8221; rt_holder_placement=&#8221;bottom&#8221; rt_row_borders=&#8221;&#8221; rt_row_shadows=&#8221;&#8221; rt_column_gaps=&#8221;&#8221; rt_row_paddings=&#8221;false&#8221; rt_bg_effect=&#8221;parallax&#8221; rt_bg_parallax_effect=&#8221;3&#8243; rt_transparent_bg=&#8221;&#8221; rt_bg_image_repeat=&#8221;no-repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;center center&#8221; rt_bg_video_format=&#8221;self-hosted&#8221; rt_bg_image=&#8221;2747&#8243; rt_min_row_height=&#8221;500&#8243;][vc_column width=&#8221;1\/2&#8243; rt_col_paddings=&#8221;true&#8221; rt_wrp_col_paddings=&#8221;false&#8221; rt_column_shadow=&#8221;&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_padding_top=&#8221;40&#8243; rt_padding_bottom=&#8221;40&#8243; rt_padding_left=&#8221;40&#8243; rt_padding_right=&#8221;40&#8243; rt_margin_top=&#8221;-50&#8243; rt_bg_color=&#8221;&#8221; rt_bg_overlay_color=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_height=&#8221;&#8221; rt_row_borders=&#8221;top&#8221; rt_row_shadows=&#8221;&#8221; rt_column_view=&#8221;equal_heights&#8221; rt_column_gaps=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; &#8230; <a class=\"more-link\" href=\"https:\/\/www.azmarine.it\/en\/frequently-asked-questions\/\">Continue reading<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10782","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - AzMarine.it<\/title>\n<meta name=\"description\" content=\"List of frequently asked questions and answers for a sailing vacation. 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